27 Aug, 2021 → by ClaimboUser467453
Incorrect information on website

1

Whilst searching on Booking.com for a hotel in Palma I filtered to include an outdoor swimming pool and also close to the centre. A good number came up within my budget and I read them in depth eventually deciding on Artmadams. It was not until I checked in that I was advised the outdoor pool was closed. Upon my return home I contacted Booking.com to ask were they aware of the pool closure. I wanted a small refund to compensate for lack of the facility and did not know if the error lay with Booking.com or the hotel. Booking.com offered me €25 which was unacceptable for no outdoor pool in August with 36 degrees temperature. I asked for €50 which I believe is a very reasonable request. Booking.com have said the pool closure was listed in the small print. It is now but was not at the time of my booking.
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