Booking number: B42079451 We have booked a car in Nurnberg airport. In voucher it stated thay the opening hours of the station are till 16.30. But in fact the station was open only till 15.30 Our flight had a delay till 15.40 (the flight number was in the booking). At 15.55 the station was already closed. Contacting your call center, we had a respond form one of the managers name Michael, that it is a mistake in our voucher and that he regrets, but he can do nothing but make a new booking with a new payment. He can't change a booking to a new station or refund us. He said, that we should send the email and wait for respond! A family of 4 people, stays without a rental car, just because of the mistake in a voucher, without refund and without any support! I consider that as a violation of customer rights and a fraud. No respond received yet after 24 hours! I demand to refund us imideatly and compensate all our extra expenses.