In the morning, my boyfriend came to cancel grad's car .The staff of the company said that the owner must come before the car can be cancelled need the owner's IC and signature .Ask them if video call is OK or not ?!She said cannot.My boyfriend came back from KL to rawang to pick me up at grad company. In the end, they said the owner didn't need to come just the driver also checked that there is no e-hailing in this car. My boyfriend also specially inspected the Puspakom car .Then we're losing money! But there's ehaillng in JPJ's check, asking us to come back here and ask you to cancel the letter. Is it your system problem or are you not working hard answer questions perfunctorily .There is no shirking responsibility It doesn't completely determine the customer's problem .Finally, email us and ask us to check back .What are you doing here! MCO time has to come here Do you think we're all free?! bad service！ If your company goes bankrupt, it's all your staff's problem!