A slow leak in my kitchen caused damage to kitchen, hall, and livingroom. College kids with NO training and NO EQUIPMENT dragged a Large 120 year old bookcase down the steps and the walkway to the pod (I did not request). Next an 1880s small shelf- dragged-- entire end separated, one leg broken. One guy sprayed bleach on a wool Carpeton a w dssccarpet User's recommendation: Do not let ServiceMaster into your house without a clear, detailed, report of what they are going to do, and what they are charging you. I did not ask for the POD- they sent it out!