I’ve several accounts in this bank, so I’ve several credit and debit cards on hand. From time to time, I need to issue statements of my money movement on each of my accounts. So, despite the fact that the bank has Internet banking, where I can go and see where the money was spent or where it came from, in order to generate a statement I needed to go to the main bank office. This problem solution was recommended to me by a technical support employee. I believed it, but I had to ask another specialist. When I arrived at the bank, it turned out that I can draw up the necessary document (even with a translation into several languages!!!) with a digital signature and virtual seal in the online banking. The procedure would take me only a couple of minutes, and I spent several hours. And I don't even know who to complain to about the incompetence of the call center employee who served me when I first called through the user's personal account.