I had to change account details at African Bank. I went into their N1 City branch with the proof of my bank that I had changed my account type and I was told by a not so friendly lady that they cannot accept that, they need a bank statement?! So I went to my bank and got a bank statement and went back to African bank to change my details. The girl that assisted me, Lauren Nicholls said that she will fax the statement to the department. She did not say anything else. Her answer to my question, 'When do I know that the details have been changed?' was, she would send me a text message?! I received an sms on my phone that the fax is unclear and I would need to resend the statement. I went back to the branch and asked them what to do now and also asked them to take the 'proof of change letter' and fax it to their department. Again, she did not let me know when the change will confirm. I asked her why it is so complicated her colleague raised her voice at me and eventually I left. I called the AB call centre and a very friendly lady called Violet managed to change the details in less than a minute! Why was I not advised in the first place that I can do it telephonically?Unbelievable!!