19 Feb, 2021 → by ClaimboUser682710
Inability to resolve reliability issues
1
Original review updated by user Feb 20, 2021 I began to experience issues with my Tesla in October 2020. The vehicle, a Model S, currently has 43,700 miles on it. In the beginning, the issues presented as error messages related to the brake and acceleration pedals being pressed at the same time. I contacted Tesla Service about the issue in early November, 2020. Tesla Service did some remote diagnostics at the time, and informed me that I needed to replace the computer with a newer version at a cost of $1,700. I did not do so at the time, as that seemed incorrect. The issues got continually worse, so I drove the vehicle to Seattle in order to have it diagnosed on-site during February 2021. The on-site diagnosis determined that the drive unit had failed, with a replacement cost of $9,000. Had Tesla service diagnosed the issue correctly the first time, rather than try to sell me a $1,700 computer upgrade, it would have been under warranty. However, they did not, and the current situation has me liable for a $9,000 drivetrain repair on a vehicle that currently has less than 44,000 miles on it, just went out of warranty, and was in warranty when the issue first presented itself. I will add documentation once the legal issues have been resolved. User's recommendation: Avoid Tesla vehicles due to relatability issues.