I am trying to change my flights due to a newly imposed lockdown in the Metro Manila area. I have tried to change my flights on 3 different platforms 1. Through the agent - Response (non-changable) 2. On the website - Booking number not recognized 3. Via app - unsuccessful During this time I have tried to contact the customer care hotline to no avail. I am very unhappy with this. During this very unsure times I feel that all flights should be changeable, and easily so. This needs to be addressed by AirAsia and I fully expect either a refund of my money or a rebooking to a later time (without additional fees)