I had a furnace put in from you guys in the winter and since there was to much snow they were not able to run/hook up the existing AC unit. I was told when the time came someone would be back to have it looked at and hooked up properly to the furnace. When calling customer service I am being told that I am not a priority customer and that no one would be coming to fix the issue. This is after waiting 7 hours for a contractor from reliance to come. It took 3 phone calls - 2 hrs of waiting on hold to be told no one was now coming. I was also told no manager was able to speak with me and that I would have I start the process again tomorrow. SHAME ON YOU RELIANCE CUSTOMER SERVICE. To the lady I spoke to on the phone- you were rude and not helpful at all. I have 2 babies that I now have to pack up and stay somewhere else because our house is 40 degrees. I will be spreading the word about your poor service as well as having your water heater and furnace removed from our home.