Hi, my name is Abelardo Rodriguez. I have a personal account chto49er@***.com and linked to this a Yahoo Small Business account that I have paid, and where I do all of my business. It's mail is info@***.com I have not been able to log-in into my business account for the last two weeks, and I have all my invoices, etc. that I must pay through this account. www.terrabc.com I really would appreciate your help. I am desperate! Thank you Hello, Thank you for contacting Yahoo Customer Care. I do understand that you are having problem while accessing your "chito49er@***.com" account. Certainly, I will try my best to assist you with this matter. To help us confirm that it's really you, Please provide the answers for the below questions: 1. Name at least 5 folders you have created for your Yahoo Mail account. 2. List 5 companies, groups, or organizations whose emails you subscribe to or that frequently send you emails. (Facebook is not accepted) 3. What are the 2 email addresses of 2 people you emailed in the last 2 weeks? 4. What are the subject lines of 2 emails you sent in the last 2 weeks? 5. What Yahoo Groups are you a member, owner, or moderator of? I'll cross-check your answers with what we have on record. One of the ways we protect your account is by denying assistance to those who can't verify their account information, so it's important that I get all of these answers. I am looking forward to your reply! Regards, Megha Yahoo Customer Care ref:_00D1N2dUvu._5001NsoOca:ref • • First of all I can't believe this is happening for a paying customer. The mail that I am trying to recover is part of a Yahoo Small Business account paid for through Bank of America, and I could give you my card number if needed. The account is paid and not due yet until next month. This mail is part of a sight I have been working on an Terrabc.com; my mails are info@***.com and abelardo@***.com. Second, I don't have the memory of a 20 year old as I am almost 70, and many of the things you ask for are not in my head any more. I'll try as best as I can. 1) Facturas, Geni, JBTS, Terra, comercial... 2) cotco, costco holesale, tigerdirect, geni, walmart, overstock, home depot 3) consulhetore@***.com, cohevolution@***.com, almerico53@***.com.mx 4)I can' recall,but I sent a mail about a Remington machine that I bought at Home Depot 5)The only group I belong to is Geni.com which is a genealogy of my own family. I don't recall belonging to any Yahoo Groups except Yahoo Small Business, and then I am having problems with that. Hope you can fix this problem Abelardo Hi! Thank you for contacting Yahoo Customer Care. Your request can best be addressed by www.smallbusiness.yahoo.com For your security, this team may ask you for account verification info you provided during sign-up or when you last updated your Yahoo account. Warm regards, Mikel Yahoo Customer Care ref:_00D1N2dUvu._5001NsoOca:ref Again, I am paying for a service that I am NOT able to use!!!