I'm going to file a complaint with the Consumer Services and I would like to know the contact information for the senior customer service management of NFL Shop. The service is terrible and the customer follow up is even worse. Please contact me so that I can tell you how to better run your business. This is the OPPOSITE of the experience you get buying from Amazon. Sincerely, David Torres davetorres49er@***.com User's recommendation: My recommendation is to buy the product from Amazon - NOT NFL Shop.