I had an oooold 4 power Burris scope that got cloudy, so I sent it in for repair. They could not fix it so they gave me an amazing amount of credit for it. I chose the AR package which included a picatinny mount, a 1 to 6 scope with red dot, and an additional 1 power red dot for a reasonable extra cost. I was under the impression that they would send it right out. After I waited for it a while I emailed them and waited. Then I called and was put 15th in line on hold. They never answered. I wrote another anger filled email, which got a response. The message said they were out of stock and I would be notified when the product was being shipped. They could have told me that up front. So I got the product and am impressed with it. If I wanted to *** I would mention the tiny speck of dust I can see in the scope, but I won't. I dialed it in yesterday on a new Colt 6900. The secondary top mounted red dot is set for 25 yards and the 1-6 is set at 200 yards. I was concerned that the center dot was too large for precision shooting but my two shot group at the end of my scope adjustment process was about .5 inch at 200 yards. I don't expect a 10 shot group will do that, I can't be that lucky. Also, I thought Burris was making scopes in the USA, but this is Asian. So the final analysis is that customer service communication was not to my liking, but the product seems to be good. And the warrantee settlement was a big yes. User's recommendation: I am happy with the product. Customer service communication sucked.