My iPhone broke, my girlfriend gave me her old phone. There is no way possible to add my user name and password to that phone iheart will only accept her old free account on that phone even though her sim card was installed on another phone and my sim card was put in this phone. She has iheart radio on both phones and I have a credit card being charged every month for a service I can not use and no way to contact iheart to complain. I go on the website online and try to use my email to send a password reset and was informed an email was sent but it wasn't. I waited an hour refreshing my email several times and the email link was never sent. Not to my inbox or my spam folder so even if you do hunt for a way to contact iheart you still can not contact the company. The next $5.99 charge to my credit card will be the 5th one in a row without any service. I plan to screen shot this complaint and stop payment on the card. I see no other remedy if this can not be fixed and after 5 months I've lost faith in this company.