About two and a half weeks, possibly three, American Home Shield sent a repairman to fix the Icemaker that was not making any ice. Technician said that it was frozen, defrosted the freezer and called it repaired. Call a week later as it was still not making ice and the refrigerator was hardly cooling. After waiting 5 days for an appointment, a new technician (same company as before, Paul's Appliance Service, don't use them as they never answer the phone), came by, spent 2 minutes mostly talking to me, and stated that it needed a new ice maker. They had to order it and then he left. Called AHS on Tuesday, August 31st, as I had not heard from Paul's Appliance and then called Paul's Appliance several times and left messages. Finally, I got a call back saying the part was on order and they would call me when it got in to schedule another appointment. Today, Friday September 3rd, still haven't heard from either AHS or Pauls's Appliances. On the phone with AHS knowing full well that they will not do anything. If they give the job to somebody else, I will have to wait one or two more weeks. Frustrating. And to make things worse, this is a basic refrigerator with ice-maker. The ice-maker is easy to get yet it takes a company over a week. Pathetic.