- bought the ICAP verification package for 245 USD in April - sent and uploaded documents by early May - as only my degree certificate did not get verified, I called the costumer service -> they asked me to upload again - uploaded again on: 12/May, 26/May, 28/June, 1/July status up my file: "not received" (last updated 8/July) After calling since June now every week with the Costumer Service, I am helpless. I am asking every week what I can do from my side, every week I get the advice to upload again. I reached a dead end. Dear WES team, please finish the job. This service was shockingly bad, and it contiues. WES reference number: 5004161