I ordered a dress from this company online for my son's wedding. First of all, I did not realize when I ordered the dress that it would be coming from China. When the dress arrived it was about 2 sizes to small. As the wedding date was approaching, it would not be feasible to order another dress so I contacted the customer service department to request a refund. The first email I received they basically apologized for the discrepancy in sized but asked if I could tell them what I needed them to do. I then requested, again, that they refund me. The next response was very rude response simply saying to bad you can't get a refund. I was appalled, I responded back informing them that I could not zip the dress and that it was not going to work for me, and the fact that the dress did not look like the photo. To date I have not received a response one way or another. There should definitely be a way to have this company reported to the better business bureau even though they are located in China. They are simply scamming people out of hundreds of dollars and this is not acceptable behavior. I will never ever in life order anything online especially from the ripoff company doing business as fabvoguedress, they should be called ripoff cheap dresses.