When I received the DIY kit the pentalobe screwdriver was chipped and would not remove the first two screws. I called to get a replacement pentalobe and no one would answer the phone. I sat on hold for multiple hours just to be hung up on. When I repeated this process a couple of times I finally spoke with a very rude lady on February 3, 2012. She stated that she would ship a new screwdriver and that it would arrive on February 6, 2012, today is February 8, 2012 and upon tracking the package I found out that it only left Zeetron February 7, 2012. Still no pentalobe screwdriver. I ended up borrowing one from a friend and successfully installed the front assembly just to find out that Zeetron sent me a back assembly for the wrong model. On top of this, the front and back assembly were two different colors. When I called to report that the wrong back assembly that was the wrong color had been sent I received the same run around as before. No one would answer the phone and someone actually picked up the phone and hung it up again. After lots of persistence I finally spoke with the same rude lady as before. She stated that they do not even carry the color that matches my front assembly. "There is nothing I can do" she said. She asked if I wanted to return the back assembly for a refund because they could not match the color. I accepted. What a nightmare! In the package I received there was a broken part, an incorrect part, and a part that did not match in color! Then there was no one available to help me with these problems! These problems still have not been fixed! I will NEVER order from Zeetron again and I would suggest that no one else should either. I have found a matching back assembly through another online retailer, no thanks to Zeetron.