I went to your Carino's Austin, Texas location with my girlfriend on Jan. 16. After we were sat we waited around 10 minutes to be greeted. When our server finally appeared he greeted us with "what do you want to drink" in a harsh tone. We were never told our servers name, he didn't apologize for the wait, and and he didn't act even mildly happy to be representing your restaurant. Even after the poor start to our meal we kept an open mind, as we have both been to your restaurant several times and have never had a bad experience, but the meal got increasingly worse from there. After we were brought our meals and ate for about 5 minutes we were immediately brought our check. We again weren't asked if we wanted dessert (which we did) or if we were enjoying the meal that we had barely started eating, just given our check as if our server couldn't get us out the door fast enough. After finishing our meal I paid with my debit card and signed the check. On the tip line I wrote "cash" and put a line across the rest of the line, as we had intended to leave $5 in cash on our $28 tab. Which was gracious for the awful service we were given. The next day I checked my bank statement and noticed that I was charged $38 for our meal. I knew this was a mistake because I left a cash tip and therefore should've only been charged $28. I called the location and explained the situation to the manager, Joshua Silva, who informed me that he would "look into the situation and refund me my $10" and if I wasn't refunded in 4 days I should call back. It was then that I learned our servers name was Jack. 4 days later I still had not been refunded so I called back and explained my situation to the host and asked to speak to a manager. 5 minutes later the host got back on the phone and said the manager knew who I was and that he would call me back when he was free. After not being contacted for an additional 3 days I called again. This time I spoke to a new manager and again explained my situation. All I asked for was my $10 that I was overcharged. I was again told that the situation would be investigated and that I should call back if I wasn't refunded in 4 days. 6 days later I still had not been refunded so my girlfriend and I went to the location and asked to speak to a manager. I spoke to Joshua Silvia again while there and told him that I want a full refund because of how poorly the situation was handled. Joshua apologized and immediately refunded me and gave me a $40 gift card. I'm not complaining to get anything further as far as compensation for my troubles goes, I would just like you to know about the kind of people your restaurants employ and how poorly your management handled the situation. If I had been refunded my $10 after the first call I would've been fine and I would've left it at that. However, the mishandling of the situation cost your restaurant a total of $78 and the bad reputation that it now has with my family and friends as well as my girlfriends family and friends