Brothers in TRAVELGENIO Madrid branch I had a previous reservation from Qassim to Manama for two people as it is tighter on Gulf Air The flight was postponed due to the Corona pandemic and to this day I did not use tickets, noting that the reservation was by phone with the free Gulf Air number and payment was via my (Bank Al-Jazira) visa Today, I called Gulf Air's customer service number 013610**** and they informed me that the amount was returned to me, but nothing received me, according to an employee of Gulf Air, with the toll-free number (013510****). They stated that the amount for booked tickets number (0726******** and number 072636****120) was refunded based on the request sent by us by email due to the Corona pandemic to your office or agency through which the reservation was made. Please contact us to complete the refund process. Whereas, until this moment, no amount has been received for the value of the aforementioned tickets Please communicate urgently, as we have confidence in your esteemed company Bank account SA108000****608010****35 . Sent from my iPhone