I returned a sweater to Eddie Bauer in early March and they "said" it was received on March 9... still NO REFUND according to bank statements.This is very frustrating. I refuse to buy from this company until this is resolved. User's recommendation: Make SURE you have the right size when ordering. They are obviously hesitant to refund you when returning, plus I had to pay the postagesitant to refund your money upon return, PLUS I had.