I logged into my leads account, and saw that I had ten new leads, and then I put my account on pause, so that I could stop new leads from coming in. I am just getting set up on a CRM app and I am taking in new leads very slowly. But then when I re-loaded my page to see if I had any more new leads, the ten new leads disappeared. So I left a message to the Help service to help me resolve this. Well, I got a reply back from Don Reid that it was all my fault and that I should not be starting and stopping the flow of leads. He like yelled at me in his email. I explained what I was doing in a reply. He emailed back even more abusively. And again I tried to explain. And it just got more and more abusive and he finally told me to F### off, he was closing my account. User's recommendation: His leads may be good, but do not cross Don Reid in any way. He is not a reasonable person and thinks he knows it all. Not a fair minded or reasonable person.