The customer service at Makeyourownjeans.com is horrible. I ordered the "fashion" rivets for my jeans and when they arrived they were 3x the size of a regular rivet. There is no mention of the size difference in the catalog. They blamed me "the customer" saying "there is no mention of the size difference in the catalog and as the customer I should have known that and it is not their problem".They were unable to open photos sent as per their request sent attached to an email. It took five tries and many emails to get absolutely nowhere. I have given up trying to get my money back and am posting on line my dissatisfaction.