They are very rude on the phone and said I had to fill out a ticket. Still no word. I need the wheel this was a gift for my grandson. They should replace, I paid 1000.00. They need to be removed from internet, so other honest people don't fall victim to this site. I expect to get a replaced front wheel for the pit bike I bought. I will never buy from this site again and I will let their scam be known.