I dont have any further complaint about them but their customer service email was tactless. It also said According to our records your photo is fine but I said that according to mine it was sideways for some time, which is not helpful on a dating site youve paid for. No apology offered to me. Ive left them so wont complain further. Refunded me but visa debit dispute was the alternative I gave User's recommendation: Too few members, hopeless matches far away, site functionality poor, picture ID test to get into your account or give them cookies, couldn’t care less until you start cancelling things when suddenly a person with an email address is available.