I buy t-shirt and shoes from adidas outlet Sharjah Al Etihad street. Total invoice is 417/AED after 40%discount. I came back to the shop to refund or exchange the t-shirts only (57/AED). When I inform the staff that I lost the invoice, he said "ok, no problem, just show the bank SMS). Then I spend around 2h just to find something to exchange and get the new offer buy one, get one free. I choose two items and go to the cashier, but he said sorry we can't refund, only exchange. How come it's only 57/AED and I show the SMS. I spend 2h for nothing nobody helped nobody try to understand and find solutions just replay"company policy what the policy that let the customer get angry (I'm very angry) not about money about the time that I spend for nothing. At the end I cut the t-shirt inside the shop and I left. [protected]