I chose them based on reviews but have had a lot of issues. I made around eight orders over the last year and had a problem on half the orders with very poor quality coins or damaged cases on items like coin proof sets. I also got 10oz silver bars that were supposed to be individually sealed where half of the packs were broken open. After requesting replacements for very poor quality coins or damaged items on my last order time they refused to replace a 1962 mint set that is severely tarnished (it should have never been sold at the full price of what a good quality set would cost with what I received being of such low quality) and they told me they will no longer replace ANY damaged items I receive from them in the future. Obviously I told them how disappointed I was with them considering they are the ones who choose the products and package them for shipping. They do not use sufficient, and by that I mean hardly any, packing material to protect the products during shipping. If you are shipping a silver or gold bar that won't matter much but when shipping coins sets in plastic cases it matters a lot. A good retailer who had sent broken and poor quality items to a customer so often should apologize for these issues and make assurances that it is not normal instead of telling that customer they will no longer fulfill the return policy they have purported to me so many times as their policy of replacing any damaged items.