I am so angry that Tri West thinks I should sit here waiting for 20 minutes for someone to answer the phone. How dare you make millions of dollars doing Veterans appointments and then treat us like we are not important enough for you to answer the phone. How much money do you have to make before you decide to hire some phone operators. I am tempted to just cancel my business with you because you are so rude to me.I have now been waitin for 30 minutes for someone to answer the phone. WHAT A HORRIBLE COMPANY YOU ARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! User's recommendation: do business with someone who is more considerate !!!