Dear Sir or Madame: I wish to express my dissatisfaction with your online service. I have bought your standartd memebership. Not only it did not give me a discount for the plane ticket that I bought at the same time with wizz club discount, but it does not want to give me the discount for another flight that I want to book. It indicates that I do not have one (memebership) and that I have to buy once again the wizz discout club memebership . I want to book the flyght this evening, but it does not give me the discount. Tommorow, the ticket could be at an another price. In case like that, I would pay more, beacause I cannot use the discount that I have paid for today. The whole idea of the this product that Wizzair is generously offering, is to make people pay less and as a result to stimulate them to become faithful clients. I as someone that plans on flying with Wizzair regulary, wanted to use this marvelous service, but I have only wasted my time and energy this far. The discount gives me more trouble than priviledges. Futremore, I have not even receive an email for confirming my membeship . However, I have received a confirmation that I have successfylly paid my plane ticket plus the membeship. I thought that maybe there will be instructions on what to do in a situation like this so I searched online. Ther was nothing, onle the regulalor instruction how to buy the wizz discount club. Onec ageain, I have read the instructions how to use my disconut membership. Once again, I have tried to buy the ticket via my personal account, but it did not work. It isn't even marked that I have a membership on my account. I find this situation unacceptable. Not only am I wasting money, but also my time. For compensation, I would appreciate that the first plane ticket that I bought to have the discount that my wizzair club discount gives me (10 euro) and that the second flight that I wanted to book wil be at the same price at the time that I will finaly have my wizz discount club activated ( for which I have already been charged, which is showed at the photos that I have attached). And also that I have a free bagage 10 kg for both of my flights for the time and energy that I have invested in trying to use my membership. Date of the incident: 10/03/19 My profile: acoount number: [protected] Ticket that I have already bought at the same time with the discount: Sofia - Geneva 13/05/19 - Without Wizz discount club 97.99 lv., with the discount 77.99 lv. Ticket that I want to buy after I have paid my discount, but does let me use it: Geneva - Sodfia 10/05/19: without the discount 69.99 CH, with the discount 57.99 CH email: [protected]@abv.bg Please let me know as soon as possible what action you propose to take. Sincerely yours, Vasilena Lachkovska