4 Aug, 2021 → by ClaimboUser932030
I am complaining about incompetent customer service and ripping customers off
1
On May 12, 2021 I placed a order for a leather jacket that was on sale for $129.00 I was buying the jacket as a birthday present. When the jacket arrived the jacket didn't fit so I sent it back requesting only a larger size. I called customer service to check on the order and they reordered the item but not at the original sale price but the full price of$279.00. I called again and explained that the jacket was on sale for $129.00 and could they adjust the price they assured me they would. They didn't they reordered the jacket and charged me another $129.00. So I'm being charged $279.00 + the reorder of $129.00. This is what my account reflects I have 2 different charges for the same jacket when all I wanted was 1 jacket at the sale price. I have been a customer of Woman Within for several years and have never experienced this level of incompetence before. I don't want either jacket at any price and was told I would be charged a shipping fee for a mistake they made. Can you help me? Thank you Theresa L Merritt [protected]@gmail.com