My account shows a shipping address similar to "1234 State St #789". Our home is at 1234 State St, but we get our mail at PO Box 789. The post office told us to do it this way because they know they don't deliver to that street address, but the "#789 part reminds them to try to match the name with that PO Box number. WE DO THIS FOR EVERY ONLINE RETAILER INCLUDING QVC AND IT WORKS FOR EVERY ONE OF THEM, BUT NOT HSN. When I place an order on HSN, the "place order" screen shows the correct shipping address, but after I confirm the order, HSN strips off the #189 part. We call a customer service rep who puts the "#789" back on the shipping address, only to have HSN strip it off again on the next order. Then HSN ships the package UPS SurePost where the post office is supposed to make the final delivery step. But when the post office receives the package without "#789" on it, they don't know what to do with it, so they return it as undeliverable. NO OTHER RETAILER DOES THIS. WHY CAN'T HSN GET IT RIGHT?