Update by user Jan 31, 2021 Please see the spelling update to Title ituation should be Situation Original review posted by user Jan 31, 2021 I purchased an HP Envy computer from HP that never performed well within the 1st year of purchasing it. I was patient with your company for almost 2 years while they encouraged me to let them collect the laptop (many times) to 'fix the computer'- to no avail. Furthermore, I was concerned that while I trusted the company to do this for such an extended period that the warranty would expire, and I would be stuck with a computer out of warranty and would not have worked well from the initial purchase. When I spoke to them with regard to my concern, they assured me that that was not what they were doing and in good faith, they extended the warranty for another 9 months while they ensured me they would fix the problem. I asked for something written to this effect, and they said it was not necessary and that it would be on my file. To this date, the problem has not been fixed. Just this week of January 25-29 ****, I have been told by the complaints clerk that I would have to pay for the computer to be fixed. I told her about the 9-month extended warranty, and she told me that would have never happened because their computer system would not allow that and there is no note of it on my computer file. Not only did she make me look like a liar, as per my concern, I am now left with an HP product that never gave me what I paid for and just as I suspected, they have prolonged replacing to wear out the warranty so that I would now have to pay for a computer that never gave me what I paid for. The issue with the computer is not a trivial one since each time I listen to videos there is a loud crackling sound- cannot hear the videos. My studies online have been hampered because of this. I have no extra funding to pay to have it repaired nor to purchase another one. User's recommendation: Buy from a company that will honour what they sell.