20 Oct, 2020 → by ClaimboUser135276
How do they get away with it?!
1
I wish I'd done more research as the price/warranty was way too good to be true. The engine was for my 2011 Mazda CX-9 with supposedly 56k miles. I drove it less than 1500 miles and it blew a head gasket on a major highway. I called about the warranty multiple times a day and Scott, warranty manager, ignored calls/vm. The dealership called and he ignored calls/vm. It seems like there are only 3-4 different people who take calls and sales is the only nice department. I finally called through the sales dept and was routed to Scott in real life. He YELLED at me saying it wasn't his fault that I don't remember that he said the second engine is on the dock. He literally screamed over me talking and belittled me - but trying to report him got me routed to a dead end extension every single time. I didn't even give him a delivery address and trying to update it got me routed to the dead end extension. Tracking it gets me routed to the dead end extension. I haven't had my car for over a month and my anxiety level is through the roof. Are there some class action lawsuits or something that I can do?! My father helped pay for it, and we are seeing if he can dispute charges through his bank. User's recommendation: JUST SAY NO!