I, Viktor Gotovac - [protected]@hotmail.com have booked two rooms at Hotel Melia Coral at Umag from April 2nd till 4th (Receipt No. 2261.968.689 PIN code 3368). This is a five star hotel advertised with wellness service and sauna included in the service. Upon arrival on April 2nd I have explicitly asked about using sauna and have received information that it is open from 8 am till 8 pm, nothing else. Today, on Saturday 3rd I was declined using sauna with my wife as "all the slots were reserved". Basically, the main thing we wanted to enjoy during the Easter weekend was unavailable. Additionally during the Saturday morning also there was no TV service in the room, Croatian TV was unavailable. There was, obviously misrepresentation of services provided as there was no mention of restrictions of using hotel services such as sauna/wellness. Additionally I was not informed of them also upon arrival. I request some sort of compensation for the service not provided. Best, Viktor Gotovac Tuškanac 37a Zagreb, Croatia [protected]@hotmail.com +385.91.5747084