To whom it may concern, This is going to be a lengthy comment/review. Not sure how many characters are allowed so we will just see how it goes. I came to McCluskey Chevrolet In April of 2019. I was looking around, had a car in mind and had been pre-approved by GM. I will start by saying I was currently upside down in the car I was driving, so It was more about looking around to see what I would be looking at if I traded in. I was met by a young lady who was a salesman on the lot. She asked what I wanted and I told her. After talking to the manager I was informed that I could not get the car I wanted, but I could get one that was in a lower trim package. After looking at the numbers, we agreed on payment, price etc. and we began finalizing the paperwork. By the time they had finished the paperwork, it was me, the sales manager and my salesman. I was told to go ahead and transfer all my belongings out of my old car into the new car. It was pouring down rain and no assistance was offered. I did as I had to do and was waiting for the salesman to return so I could get information on my car as in a walkthrough, how everything worked, etc. When after 15 min I went back in, I was informed by the manager that the salesman was gone and if I needed anything to come or call back tomorrow, as he locked the door and left. Needless to say I left feeling like a number instead of a person. Lets move on to circa May 2021. I was called (notice I said I was called) asking if I would be interested in trading in my car. I was told that due to the current inventory levels, that dealerships were having problems finding good used cars. I explained that I was interested in possibly trading in for a pickup truck, but I had a few issues. One was that I had only had the car two years, and two was that when I traded in my car I was transferring over a balance from my trade in so I was not sure that they would be able to overcome me being upside down. I was told by the salesman that The inventory was so low that they were offering above the value and combining that with the rebates (As I was told the last time, I HAD to buy a new vehicle to eat up some of what I owed) the salesman told me that he would do everything over the phone to ensure that all I had to do was come in and sign the paperwork. He called/texted me probably 5 or 6 times over two days confirming my information. He then said I would hear from him by 12 pm (this was at 9am that morning) after my email filling up with checks against my credit (which dropped by 45 points a week later, but went back to the original score a month later) there was silence. No text saying sorry, we cant get you done. No would you be able to do a down-payment. Not even the old reliable do you have a co-signer. I know this because for a VERY short time before going into the military I sold cars. Just silence. Well over a month now and no response. These reasons are why I will never buy another car from your company. We were planning on buying myself, my wife and my son vehicles in 2023. This will happen but not with your company. I say all that to say this. I consider myself a good person. I expect to be treated with respect and honesty when making a purchase. It was embarrassing, and made me feel like less than a human. If anyone has gone through this song and dance with a dealership, you know how I feel. To not even get e text after YOU reached out to me. YOU texted me for two days. YOU called me multiple times. YOU made a statement on what YOU were going to do. But apparently I was not worth the effort or the time to be given just a little bit of respect. I am one person, and I know in the scheme of things, I am not much of a threat to your business. But I make you this promise. I will ensure everyone that I speak to knows what I think about McCluskey Chevrolet. The people I am waiting with at the Veterans Hospital. The people I work with at the Department of the Air Force. *** I will ensure that the lady bagging her groceries in front of me at the store knows how you operate. Especially after your salesman (whose name I quickly forgot) played up the fact that I was a veteran and that tends to help in some situations. Personally I feel your business ethics are disgusting and I will ensure to post this long winded, but needed statement conveying your work ethic to everyone I can. User's recommendation: Go elsewhere.