John Cowles, the CEO should be ashamed and disgraced for the way he handles his business and employees. IT is clear that he doesnt care about the customers. I have tried to contact him at the corporate office. It leads to no where. He does not answer anyone. I am so pissed off. worst decision I ever made. Talk about wasting money. and when you try to get help they just put you on hold. User's recommendation: Stay away from them. They are unprofessional, unreliable. and not worth your money. I am a brand new customer and I tried to call them since 10am. to ask questions about my service. I have since decided and have been trying to cancel my service. ALL I get is being put on hold and transferred and put on hold again.