Sallie Mae is a horrible comapany all together. Customer service is probably the worst and no one knows anything. I wanted to pay off a loan which was over $20, 000 and they had the nerve to ask me why I wanted to pay it off and I should split the money up to pay other loans. Just today I called to speak to someone about a forbearance due to our economy and my recent lay-off. The lady informed me that they no longer did 6 months they decide how long you should have maybe 3 months manybe even two she told me. Who are these people? Do they have souls? She was the rudest person yet. They want you to pay a $150 fee to put your account into a forbearance...where does that money go? not my loan accounts! and now every 2-3 months!! HORRIBLE COMPANY!