Ordered floss 4/18/11 (Monday). E-mailed Wednesday asking for ETA, since the site claims that "most" items are shipped in 2-3 days. No rseponse. E-mailed again Thursday and got a response Friday saying that some items were backordered. I asked them to send what they had, and they did not respond or ship anything. I debated on cancelling the order altogether, but felt that I would get billed anyways since I had little faith anything gets done correctly there. Got an e-mail on the 28th saying that my order shipped. It is now 5/5/11 and still nothing in the mail (Shipping first-class from VA to ME should NOT take 7+ days). I tried calling the number they have multiple times, but it rings about 4 times, then just tells you to e-mail them with any questions. To sum it all up: HORRIBLE communication, slow shipping and the 2-3 day guarantee means nothing. It doesn't even make sense to put "most items ship in 2-3 days" since they can then use the excuse that "your order was special so the 2-3 days doesn't mean anything". If you're going to make a guarantee, then do it, otherwise don't.