Started calling Shaw internet to disconnect my service, waited for 20min and got transferred. Waited for 2 hours and phone disconnects. Called again, waited 45min to talk to someone who did absolutely nothing other than transfer me to loyalty department. Still waiting after an hour. This is not like anything i have experienced. Disconnecting a service should not be this long or have to go through to many hoops and still not disconnected. There needs to be more service providers. These companies are allowed to do whatever they wait and are not held accountable for their business structure.