Bougth the Honda eu2200i Generator in Home Depot Clifton NJ to bring to the Caribbean. Bought it July 7. 2021 and I traveled at the end of July 2021. Cost me $230 to ship it via UPS Ground as the airline couldn't guarantee TSA would have allowed the generator to go through. They said TSA sometimes allows brand new generators to go through and sometimes it does not. Used generators are never allowed. (In retrospect, they would have not allowed it to pass as they would have seen it was already used but I didn't know that bc the airline said the box had to look sealed the way it comes from the retailer). Plus other expenses I had to incur. When in the Caribbean a storm was approaching and we opened the box to get the generator to work. When we opened the spark plug area to put in the oil there was gunk and crusty oil all around it. The chord to start the generator was ripping apart. There was some mud and in a small area there's a few small holes on the body of the generator. Then we realize the box says Honda eu2200i and the generator says Honda2000 model and on top it did not turn on even! So someone switched the new model for an old model and wrapped it in a way that looked like the box came from the manufacturer. We returned it at the store down there but they don't sell that generator and that's the one we want bc it is very quiet. They said they could only give me a store credit but I don't live down there and the cost was $1011.00 After 2.5 hours of asking for a refund, surrounded by 3 managers and 3 employees, they said we could pick up the check with the refund in two weeks but has been 3 weeks. We feel we are given the run around. Spoke to managers in NJ as well and they all say there's nothing they can do except giving the money back but we are not even getting that. Plus this generator seems nobody has it in any store and we want to buy it again but nobody helps with that after going through this nightmare. As a matter of fact I had one manager say to have someone switch a generator in a box is very unlikely. I did not make this up!!! Home Depot sold me an old, used up, non working Honda generator as if it was new in a sealed box and nobody can do a thing about it. I don't blame the employees nor managers as their hands are tied. But the company itself makes it impossible for anyone in a leadership position to make a decision during fraudulent, odd, unique circumstances.