I request a copy of my amortization for year 2021 since its already March, and they have already deducted in my account, I want to know how much balance I have and how much every month to pay. Every year they send me a copy in the first week of January but this year I did not receive any update, so I send email to Loan Services requesting to provide me a copy of my new amortization. They gave me a time on or before March 9 but did not receive till now. I ask for update 3 times after that but even acknowledgement I did not receive from Loan Services, very disappointing!!!