I got to the rental desk at Timisoara airport on the 18th of this month your email said I had to pay £495 at desk. when I talked with man there he wanted £700 plus for the same car you hired me then £1700 excess as I arranged with CarFlexi to pay £495 as stated in my email from you the man at the desk was rude and said if I didn't pay the extra I would be getting a car so thanks to CarFlexi I was stuck in Timisoara airport with no car to get to my destination Id like to know what you are going to do to make this right again as the lady at CarFlexi office valintina pantecri after we talk she put the phone down on me so is this the way you treat all your clients I called her back told her that was not professional and I will be making a formal complaint against her as she said she was a manager but acted like the way she did putting the phone down didn't solve anything this as upset me as I feel that you are not a professional company and you don't care about your clients leaving then in a strange country with no car hire this is unacceptable I would like to know what you are going to do about this to rectify it thanks my ref number is cf82539f