Update by user Nov 06, 2019 A complaint was filed with the FTC and BBB. BBB already have multiple complaints of this company Original review posted by user Nov 06, 2019 I originally purchased a Groupon for $27 for three metal photo plates but due to its expiration Printerpix charged $204.96 dollars for the product. The samples on the site did not match what was received. The metal plates were thin, flimsy and the pictures were poor quality (one picture wasn't clear and the other two did not fill the plate as was advertised. Note that the actual pictures submitted for printing were professionally done). The product received was not worth the price.I sent an email requesting a refund and received a call to contact customer service at a number provided. I spoke with Adam, the customer service representative; he stated that the terms and conditions states the time limit for refunds was 30 days and my request was beyond the return time allotted. However, the 'return, refunds and exchanged conditions' states, "For personalized merchandise which is at fault or differs from that ordered please return them to the Company within 7 days". 'Please' is polite consideration, not a stipulation. As such there is no concretized return policy. I called customer service again and spoke with Adam, he stated that the company's policy is flexible and 30 days is a customer courtesy. Again, I stated that the terms in writing does not indicate a concrete time window. He replied that his manager already stated he will not honor the refund. I asked to speak with his manager and he transferred the call to his supervisor Mike. I restated the terms and complained that the terms are misleading. He said he will speak to the 'higher team' to change the verbiage but will not grant a refund. I reiterated that this is false advertising and you're duping consumers to pay for overpriced poor quality products under false terms and conditions. By their own admission, the terms are misleading and yet were adamant to keep payment for a shoddy product. The same day of my complaint they changed their return policy on the site but I have a copy of the original policy on the site.