I scheduled two helpers to move my daughter out of her dorm room today (on third floor). They were scheduled for 10:00 AM. 10:00 was a no show. 10:30 was a no show. 11:00 was a no show, when I contacted customer service, they said helpers cancelled and they needed to find new helpers. It’s 4:00 PM and I’m still waiting for helpers to be assigned to me. Well, since the deadline to move out was 12:00 noon, I did the work myself. I would never use Dolly again!!!! STAY CLEAR of this on-line moving app unless you don’t mind getting stood up or you have a one week window in your schedule. But for dependable on-time service, DOLLY. COM is not the place to be looking!!!!