I am reaching out because at this point I feel these jet blue hero tickets I was nominated for and won, is a complete SCAM. All because of this "fare class" you put us in! We are told you only have long layover flights months away, no non-stop flights, and barely any return flights. This April 2021, I started looking into using the tickets I won as a healthcare hero before they originally were due to expire July 1st 2021. As a nurse who worked non-stop throughout COVID, taking extra shifts due to short staffing putting my health at risk daily, I deserve a vacation and to use these tickets I won. I read all the fine print, terms and conditions which listed barely any restrictions to redeem my healthcare hero tickets. In April I called the number from the email provided for healthcare heros. 16 unsuccessful phone call attempts between my boyfriend and I at all different times, dates trying to get through to someone. Each time we were placed on hold for 140 minutes plus then hung up on. I told my boyfriend forget these tickets they are a waste of our time they make this impossible. Middle of June 2021 I received another email the deadline to use these tickets was extended to December 31, 2021. Excited with this news, last week we started again trying to contact jetblue to book a vacation utilizing my healthcare hero tickets. We are now convinced these healthcare hero tickets are a scam, designed to make the process as impossible and difficult so we give up and not ever use them! I Googled and found many others who won are having the exact issues, which is absolute fraud. Since last week my boyfriend and I continue calling Jetblue again left on hold with wait times over 130 minutes. You only allow us to call a designated number between 8am to 5pm, then we have to try again the next day. My boyfriend finally got a live woman this past Tuesday who instantly told him all the flights from Newark, NJ to Jamaica, Montego Bay are booked for the last 2 weeks in July 2021, and first 2 weeks in August 2021. At the same time we were speaking to Jetblue's representative, we were looking up flights on the Jetblue site which showed us plenty of available flights. The woman would not give us an explanation about this, only pressing there are no flights available for the healthcare hero vouchers. This makes zero sense considering there are no restrictions listed under the terms and conditions. Today as I write this email, I am currently now sitting on hold at 138 minutes. This is absolutely ridiculous and sickening how your "healthcare heros" are treated by your own healthcare promotion. We tried your chat earlier this morning, finally spoke to someone who called us understanding the situation. Then disconnected us trying to transfer my call. She did politely call us back, but then transferred us to another 112 minute wait.