I have tried and tried to call customer service to resolve my account only to sit on hold for 5 mins then be transferred to voicemail. I tried canceling my account online as suggested and still nothing has been done and its been a few weeks. Be very careful when signing up originally with this company they dont tell you how much money will be deducted from your account. And to my surprise it was almost 50.00 User's recommendation: Do not use this company.