Please let me have logon info for my email address. mmckenna605@***.com . I purchased a lifetime license for Wondershare Uniconvertor, used it happily for a matter of months and that PC crashed. I already unsuccessfully tried: chat - endless redirect email reset - never got an email phone - no answer in several tries during stated hours So I don't need faq info - I just need registration info to my email User's recommendation: save all your info - screen grab everything.