Travis Banks Policey#035722932g71027 On Feb. 9, 2021 my Wife filed an insurance claim involving an accident. Not to mention being told that she hadn't selected rental coverage, and after challenging it and asking to hear the recorded phone call of when she started the insurance, all of a sudden USAA could not find the recorded call. Moving on, today is 4, 4, 2021 approximately 2 months after the fact of my Wife first filing Her claim and the vehicle still has not been repaired. This has caused a major financial hardship on my family. Which not fair at all. The other party involved vehicle was fixed in 2 weeks. here we are 2 months later, minus rental coverage and still waiting. As a US Veteran i feel ashamed to be represented by USAA. I will be sure to inform all the Veterans i know about the final results of this case.