1 Jan, 2018 → by ClaimboUser178301
Gym relocation. Membership cannot be suspended. Use other centres instead
2
We just receive a news regarding the relocation of True Fitness - Parkway Parade which will start on September 2015. Due to the relocation, members were only given 2 options: either utilize their centre in Suntec or in Tampines. As a member, I believe that it is our very right to temporary suspend the membership for the time being that they are relocating. The alternative location that they are offering is way too far from me therefore I cant utilize it.I wrote an email to the operations and I received replies from a manager named "Ben Ng" who keeps on telling me that I cannot suspend my membership. The relocation is already overloading inconvenience to the members and yet they cannot do something about a simple request of temporary suspension. I dont see any reason why they are forcing us to still pay for their services when their offered location is not what we have agreed to.