18 Sep, 2019 → by ClaimboUser290981
guest & cancellation policy
1
This is in regards to the East Meadow location. I am very upset with this gym and lost a lot of money because of misleading statements and policies. I signed up for a year membership last month because the website, the manager and multiple employees all verified that members are allowed to bring guests. After my 10 day cancellation period was over, I find out I cannot being guests. I can only bring someone ONE time, after which point they have to pay $15 every time they come. This is beyond misleading as this could never qualify as "guest privileges." The only reason I joined was for the guest privileges, so I decided to cancel. Now I have to pay $100 to cancel, on top of the $69 annual fee for a gym I'm leaving, plus two months of membership fees. They said there is nothing they can do to get me this money back, even though this all began with incredibly misleading information. I can't cancel my credit card or else I'll be sent to collections. So now I'm out >$200 and a gym and hours of my time all because I was lied to multiple times, and there is nothing I can do to get my valuable money back. I am so upset with these policies and wouldn't recommend this gym to anyone.