1 Jan, 2018 → by ClaimboUser868736
ground staff

1

This is with regards to a surprisingly obnoxious behaviour that I encountered at the Dubai Airport from a ground staff stationed next to the Air India Express flight IX-194 flying from Dubai to Lucknow at 23:30 hrs on the 25th of August. After alighting the bus and while I was on my way to board the aircraft from the ramp at the back I heard someone shouting from behind and while I turned and looked back, to my surprise it was directed at me. I thought that i had dropped something while walking so the ground staff, running towards me, was calling me out, but it wasn't to be! For the record, I have travelled the world over and may be in over 500+ flights, but never has some ground staff told me that ‘Cant you hear me, I have been shouting for so long, are you deaf?!' (2 cases here of ignorance/insensitivity and of pure dim-wittedness: 1) I was standing next to the aircraft propellers with a lot of noise, which wasn't very obvious to the lady in question 2) you are being insensitive to a 5% of the world population, which suffers from disabling hearing loss) It took me 10 seconds to actually realise if she said these things and I retorted saying, "well there's a reason why there's a ramp at the back, and my seat is towards the back end". The best reply came after this- "do you think you will get special treatment by being the only person getting into the aircraft from the back"! At this point I started laughing and just turned back and did what Mademoiselle in-charge asked me to do as I just could not believe what was happening. I just asked her once again if she realised what she has been saying to which I got a look filled with a lot of disgust. At this point I found it futile to be even standing there and wasting even 5 seconds of this precious life that God blessed me with. If I could describe her, she had a round face, long hair that was tied and was, may be, of a south-asian origin, but the best way to identify her would be to ask a passenger to try and board from the back side gate of the aircraft. Once identified, I hope she is at least reprimanded for her behaviour and told that the salaries that she gets are from the price that we passengers pay for being treated in a special manner at one of the busiest airports in the world and the special treatment (or otherwise) that we get from someone like her spoils the good work done by a lot of hard working ground staff at DBX! May good sense prevail!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Dubai Airports / Dubai International Airport you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.